Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our online store encrypts the transmission of money payment and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of- a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to- date on our security and privacy policies.  If you have further questions about the security of ordering online from the Powercomputers LTD, please feel free to e-mail us at powercomputers.net.

How do I place my order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional materials from Power Computers or to download any of our free PDFs in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing and donations made at Power Computers.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable.  Please note that if you are purchasing electronic versions of our publications (PDF, Kindle, etc), you will be asked to calculate shipping costs even though you will not be charged a shipping fee.  If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order.

After completing the shipping and coupon discount information, you will need to enter in your payment details.  Once you have completed the form, click on the “ view Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Place order" button to the lower right of your screen.  You will receive an on-screen order confirmation

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen.

Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt(Order Number) for your reference.

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.  All shipping costs are calculated using a Tanzania Postal Service shipping module.

Why must i make payment immediately at checkout?

Sample ordering is on ‘first-come- first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.

How long will it take for my order to arrive after i make payment?

Members who ship their orders within Tanzania should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

What are the payment methods available?

At the moment, we only accept M-Pesa payments through Mobile Network.

Payment terms through Mpesa is as follows;

1)Go to Mpesa Menu
2)Pay by MPESA Number
3) Add Business Number (our short code=235577)
4) Keep your Order number
5)Enter Amount
6)PIN
7)Transaction Complete

I am having problems accessing sample store. Some of the pages look weird. Am i using the right browser?

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

1. Microsoft Internet Explorer Version 10 onwards. Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 onwards. Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 onwards. Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.